Why am I NOT Seeing Certain Students? (Schoology)

Introduction

Do you not have access to certain students who you expected to see in Education Modified? This is most likely due to either a rostering issue in Schoology or an out-of-date roster in Education Modified. To help narrow that down: 

Are those student(s) currently part of a course or group for which you are in Admin in Schoology?

EdMod relies on courses and groups to pull rosters from Schoology, so if you access student information in another way, they will not be accessible to you in EdMod. (You can read more about how rostering works here.) 

The solution here is to add the student(s) in question to one of your courses or groups in Schoology and then update your roster in EdMod.

If the student(s) are members of a course or group you are an admin for, is your roster in EdMod updated? 

If the student(s) were recently added to your roster, or a new course or group was added in the last week or so, you will have to update your roster in EdMod to make them appear. Doing so is easy, just follow this guide. 

If you have followed these instructions and the student is still not appearing, please contact help@educationmodified.com with the following information: 

• The email you use to login to Schoology. 
• The browser and operating system you are using.
• The names of the Student(s) who are not appearing in EdMod. 
• The name of the Course or Group you see these students in in Schoology.